EPAM CAR-T Advanced Therapy Management Patient engagement software
EPAM CAR-T Advanced Therapy Management
Solution Overview
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Customer problem
Industry Challenges:
Traditional therapies, unlike CAR-T treatment journeys, do not require continuous, real-time collaboration across the care continuum. Patients require personalized and timely treatments, necessitating seamless collaboration among manufacturers, providers, and payers. Currently, care personas throughout the CAR-T lifecycle rely on a slew of disparate point solutions, impeding collaboration, visibility, and operational efficiency.
Platform Challenges:
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Regulatory Compliance: Lack of proper regulatory compliance makes data prone to risk
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Data Management: Complex management of large amounts of data poses data loss
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Collaboration: Difficulty to encourage collaboration across various teams
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Supply Chain Management: Bottlenecks in the way of supply chain management preventing its efficiency
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Patient Management and Engagement: Complicated process for maintenance of efficient patient management and engagement for CAR-T treatment success
EPAM Solution
Our Patient Portal software is tailored to address the industry and platform challenges faced by patients undergoing Advanced Therapy Management (ATM), particularly focusing on CAR-T therapy. Here's how it tackles these issues:
Addressing the Industry Challenges:
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Continuous Collaboration: The software fosters real-time collaboration across the entire care spectrum, from Manufacturers to Providers and Payers, ensuring that patients receive timely, personalized, and effective treatments.
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Scattered Solutions: It replaces fragmented point solutions that impede collaboration, visibility, and operational efficiency with an integrated, all-in-one portal.
Addressing the Platform Challenges:
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Regulatory Compliance: The software ensures regulatory compliance by securely managing patient data and providing access control based on roles and permissions.
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Complex Data Management: It simplifies complex data management with structured patient records, making it easier for healthcare providers to access and update patient information.
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Collaboration: The portal enhances collaboration across healthcare teams by providing a unified platform for communication, documentation, and task management.
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Supply Chain Management: It offers features for managing the supply chain of CAR-T therapies, ensuring seamless logistics and timely treatment.
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Patient Management and Engagement: The portal streamlines patient management and engagement by offering a comprehensive view of patient data, facilitating communication, and providing access to emotional and financial wellness resources.
How Customers Use It:
Patients, healthcare providers, and other stakeholders involved in the CAR-T journey can use the Patient Portal in the following ways:
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Patients: Patients access the portal to view their medical records, monitor their journey, schedule appointments, manage tasks, engage with the patient community, and seek support for financial and emotional wellness. They can also communicate with their care coordinators, financial advisors, and insurance representatives through various communication channels.
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Healthcare Providers: Healthcare professionals, including doctors and care coordinators, use the portal to access patient records, schedule appointments, manage care plans, and communicate with patients. It allows them to provide more personalized care.
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Financial Advisors: Financial advisors interact with patients to address insurance and financial questions, set action items, and provide financial advice.
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Insurance Representatives: Insurance representatives assist patients in understanding their coverage and communicating with insurance companies. They can provide information through video calls, chats, and emails.
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Community: Patients and medical experts engage in discussions and share information in the community section, enhancing peer-to-peer support and knowledge sharing.
Key Differentiators
Personalized Treatment Journeys
The portal offers personalized treatment journeys by using patient-specific data for the most effective care
Seamless Care Coordination
CAR-T facilitates care coordination, ensuring a comprehensive support from diagnosis to follow-up for better outcomes
Comprehensive Patient Education
The portal offers CAR-T-related resources such as articles, videos, and interactive content for better awareness
Benefits
Personalized Treatment Plans
Portal creates personalized treatment plans by using patient-specific data
Enhanced Patient Engagement
CART facilitates real-time communication between patients & healthcare providers
Streamlined Care Coordination
Portal streamlines therapy coordination by sharing patient data on a platform
Features
- Patient Medical Records Access: Patients can securely access medical records: treatment plans, diagnostic reports, and medication.
- Appointment Management: The portal enables patients to manage their appointments, staying organized and informed about their schedule.
- Task Management: Patients can maintain treatment adherence by tracking daily tasks such as medication reminders, exercises, etc.
- Community Support: A community portal allows patients to engage with others who share similar healthcare experiences, fostering support and emotional well-being.
- Direct Communication: Patients can communicate with their care coordinators, financial advisors, and insurance representatives via various channels: messaging, email, chat, and video calls.
- Health Library: Access to a comprehensive health library that includes articles, PDFs, images, and other educational resources.
- Financial Wellness: Patients can seek financial advice and insurance information, manage action items, and calculate their medical costs using the "Spend Calculator".
- Emotional Well-being: The portal allows patients to track their daily mood, set goals, and access resources for emotional support.
Use Cases
Healthcare No. 1
Problem Statement
Patients undergoing CAR-T therapy often lack the means to stay informed about their treatment journey, leading to anxiety and uncertainty.
Solution Proposed
Implement a patient portal to provide real-time updates on treatment progress, appointment reminders, and educational resources.
Achieved Results
Patients reported reduced anxiety, improved treatment adherence, and higher satisfaction rates.
Healthcare No. 2
Problem Statement
CAR-T therapy involves multiple healthcare providers and complex treatment schedules, making coordination a challenge.
Solution Proposed
Create a collaborative platform for healthcare providers to access and update patient information, treatment plans, and appointments.
Achieved Results
Improved coordination led to fewer scheduling conflicts, reduced patient waits times, and faster response to treatment adjustments.
Questions & Answers
What is the CAR-T patient portal, and how can it benefit me?
The CAR-T patient portal is a comprehensive platform that helps you manage your healthcare journey. It provides access to medical records, appointment scheduling, community support, and more, enhancing your overall patient experience.
Is my data secure on the portal?
Yes, we take data security seriously. We use advanced encryption and adhere to strict privacy measures to ensure your information remains secure and HIPAA-compliant.
Can I contact my healthcare providers through the portal?
Absolutely! The portal enables direct communication with your care coordinators and other healthcare professionals via messaging, email, chat, or video calls.
View All Questions
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Integrates with
Salesforce
Slack
Tech Requirements
- Salesforce Health Cloud
- Salesforce Experience Cloud
Version
Updated on October 25, 2023
Documentation
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