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JenAii™ Digital Gen AI Assistant

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Overview

Benefits

Features

Awards

Overview

Benefits

Features

Awards

Solution Overview

JenAii is a Digital Generative AI assistant that is powered by generative AI. As this digital assistant is cloud service provider (CSP) agnostic, it can be integrated with existing solutions, such as customer relationship management systems, so it can access customer data and provide information from a variety of sources. As an AI personal assistant, JenAii can also be trained to use the specific terminology and jargon of a particular industry.

The solution can revolutionize the way businesses interact with their customers improving the overall customer experience. JenAii is powered by artificial intelligence, which gives her the ability to understand and respond to customer inquiries in a natural and engaging way. As a digital human, it can be used to provide customer service, answer questions, resolve issues, and even sell products.

Equipped with both text and speech recognition, users can easily use it as a voice assistant to help them perform various tasks. It can schedule appointments, send text messages, read news articles, create to do lists, perform administrative tasks and much more to increase productivity. Based on advanced AI technologies, in addition to these common ones, this AI virtual assistant can successfully handle complex tasks such as gaining valuable insights from various datasets.

Customer problem

Healthcare organizations face challenges in ensuring patient safety, optimizing treatment plans, and enhancing patient satisfaction.
Financial institutions struggle to identify and mitigate investment risks, develop effective investment strategies, and manage market volatility.
Sales teams grapple with attracting and converting leads, improving customer engagement, and optimizing sales processes.
Customer service and support departments wrestle with providing timely and accurate support, resolving customer issues, and enhancing customer satisfaction.
Retail businesses face challenges in developing effective marketing campaigns, measuring ROI, streamlining onboarding processes, and creating seamless shopping experiences.
Education providers grapple with personalizing learning experiences, integrating technology, encouraging active learning, and providing real-world application opportunities.

EPAM Solution

JenAii is an end-to-end, scalable, and customizable solution that aligns with security standards (meets PII/ PCI-DSS/ GDPR requirements). It can be easily tuned to any vertical.

Her comprehensive capabilities are designed to address a wide range of customer challenges related to efficiency, task management, personalization, and decision-making.

How JenAii Operates:

Natural Conversations: Engage in seamless, human-like dialogues with JenAii. Her advanced Natural Language Processing (NLP) skills ensure effortless interactions.
Effortless Task Management: Easily assign tasks to JenAii. Whether scheduling appointments or retrieving data, it serves as your virtual assistant in streamlining daily operations.
In-Depth Data Analysis: Leveraging her data analysis capabilities, gain valuable insights from complex datasets for making well-informed decisions.

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Benefits

Efficiency

Boosts efficiency by automating tasks, streamlining workflows, and saving time

Productivity

Boosts productivity with scheduling, email, and research assistance

Personalization

Delivers personalized recommendations and responses based on user preferences

Seamless Integration

Integrates with the Eco-System for reliability, scalability, and security

Insightful Analysis

Provides data-driven insights for precise decision-making

Features

Presentation Layer

Smooth installation within an existing site
Seamless integration with AWS, Google Cloud and Azure environments for enhanced user experience

Branding and Customization

Fully customizable to match your brand identity and preferences
Tailor the look and feel of JenAii

Analytics / Reporting

Leverage Cortex and Looker for comprehensive analytics and reporting
Gain insights into JenAii's performance and user engagement

Datastore Integration

Smoothly integrates with existing data sources (Jira, Confluence, GitHub, Intranet, Salesforce, etc.)
Access data from multiple sources

Multilingual Support

Supports over 100 languages, including those powered by the Pathways Language Model (PALM)
Communicate with users in their native language

Tone and Language Configuration

Train custom voice models with your audio recordings
Create unique experiences to reflect brand's tone and personality

Support Development Acceleration

Enhance development efficiency with code generation and completion capabilities
Automate repetitive tasks and focus on complex development challenges

Intake & Experts

Generation Auto-forward and Autoreply features streamline intake management
Create and utilize email templates for consistent and efficient communication

Suspicious Activity Identification

Identify suspicious activities using masking language corpus techniques

Awards

Google Cloud Partner of the Year

Was presented on a Google Next’23 as the certified Partner Solution

Questions & Answers

How is JenAii different from other AI virtual assistants such as Google Assistant, Google Home, Apple Siri, or Amazon Alexa?

While Google Assistant, Apple's Siri, and Amazon's Alexa are virtual assistants used mostly for smart home devices or general purposes, JenAii is specifically designed for businesses. It goes beyond basic voice commands and simple tasks performed by these typical voice assistants. It leverages cutting-edge technologies like natural language processing (NLP), machine learning algorithms, and generative artificial intelligence to provide a more engaging and personalized experience.

What AI technology is JenAii based on?

Vertex AI Conversation is JenAii's key component. It provides JenAii with advanced natural language processing (NLP) capabilities, enabling it to understand and provide human-like responses.

Can JenAii convert text to speech and can it be used for making calls or be integrated with messaging apps?

Yes, JenAii converts text to speech in a natural and engaging way. Also, JenAii seamlessly integrates with one-click telephony services such as Avaya or Voximplan, as well as different Google services and apps like Google Meet. You can also use it with Microsoft Teams, Facebook Messenger, Slack, Viber, Telegram, Twilio, and many more. It can be integrated with iOS and Android devices as well.

Have a question? We are ready to help you.

type

Accelerator

license type

Commercial license

industries

Retail & CPG Healthcare Financial Services Media & Entertainment