Test IO does something that is impossible to do internally – unbiased users who emulate real consumers, but who have the technical abilities in quality assurance to give you the feedback you need ahead of a release. Working alongside automated testing efforts, crowdsourced testing platform test IO plays a critical role in the release pipeline.

Test IO Enterprise crowd testing services

(36 ratings)

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Test IO

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Solution Overview

For more than a decade, Test IO has been performing crowdsourced testing services for hundreds of iconic brands — tightly collaborating to deliver exceptional product experiences to customers around the globe while also creating professional opportunities for the ever-growing 400,000+ members of our international crowd-testing community.

Offering a full range of crowd-testing and managed testing solutions, Test IO enables developers to bridge nearly any quality assurance gap, maximizing the benefits that come from scalable on-demand software testing under real-world conditions.

Customer Problem

Internal QA testing is running into bottlenecks or resource constraints
Limited test coverage across heavily fragmented and diverse user ecosystems
Limited access to the full range of in-the-wild hardware and real-world conditions (e.g., different mobile provider networks)
Not enough skilled testing engineers
A desire for testing to “shift left” in the development cycle

EPAM Solution

Enterprise crowd testing services deliver robust and rapid product testing while helping to control personnel costs, make release cycles predictable, and prevent revenue and reputation-damaging bugs from reaching your customers
Testing under real-world conditions that can’t be duplicated in a QA lab
On-demand access to a customized test team constructed from a global network of over 400,000 testers across over 150 countries
Crowd testing platform provides test management tools to create detailed bug reports and extend code coverage
Native integrations with all major bug-tracking platforms make Test IO adoption seamless and frictionless

1/5

Benefits

Time Compression

Fast test cycles deliver results in as little as an hour

Early Real-World Defect Detection

Testing under real-world conditions to find bugs that wouldn’t appear in a lab

Agile Work Style

Test cases not required; perfect for in-sprint testing

Solutions When & Where You Need Them

Full range of test types and expertise covering smoke, regression, UAT and more

Features

On-demand crowd testing: Scalable teams conduct website testing and mobile testing on real devices, 24 hours per day
Professional QA testers at scale: 50 professionals participate in each website test / mobile test and are rewarded for high performance and skillful testing
Cross-device & browser coverage: Name a browser and operating system and our testers will have it. If not, we’ll reward our testers to get them
Fast test setup: With the Test IO crowd testing platform, the test setup takes minutes. Choose from predefined test templates or create custom ones to fit your needs
Detailed bug reports: Detailed step-by-step instructions on how to reproduce the bug, original device & reproductions, and a screencast of the entire interaction
Native platform integrations: Directly export issues into all major bug trackers, such as Jira, Azure DevOps, or Github

Use Cases

Digital Experience Testing

Problem Statement

As real-world tech ecosystems grew both more complex with expanding devices matrixes (devices, operating systems and browsers) and more critical to their business, the team became increasingly concerned with the limitations of their in-lab test coverage, as well as potential testing bottlenecks due to increased testing requirements. This motivated the development team to start looking at which companies could give them the critical and comprehensive coverage they needed across all digital properties.

Running through a full regression test with little testing team capacity became very time-consuming, and it couldn’t guarantee the desired user experience across all possible devices.

Proposed solution and achieved results

Offered crowdsourced testing services with broad cross-device testing capabilities within targeted international regions
Seamlessly integrated into the customer’s testing processes and system
Increased average speed to bugs and produce bug reports
Delivered testing engagements that were more inclusive of the variety of real-world conditions their users face

Real Payments Testing

Problem Statement

A leading global apparel retailer was preparing to launch an updated version of their mobile app, which included the introduction of support for an expanded number of payment solutions. Knowing that poor checkout experiences drive high abandonment rates that directly impact the company’s bottom line, their digital product team wanted to assure that checkout experiences across the Americas and EMEA were frictionless and secure no matter the device or mobile network.

The team’s internal QA team didn’t have the resources to test in every targeted region, or the logistics resources or expertise to issue and manage active credit cards in order to fully test real payment functionality.

Proposed solution and achieved results

Offered custom-built crowd testing services to maximize device, network, and geographic region coverage
Introduced our controlled card issuance capability that allows for scalable, on-demand real in-market payment testing around the world
Discovered security vulnerabilities specific to several device and OS combinations
Identified UI/UX issues that impacted the ability to enter payment information on certain devices
Discovered opportunities to optimize and shorten checkout forms

Additional Information

Customer Ratings & Reviews

4.5

Based on 36 votes

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Most recent reviews

November 15, 2024

My company used Test IO crowd testing services for usability testing. We received invaluable insights into how users interact with our web applications, which helped us optimize user experience.

Author: Riley S.

February 23, 2021

I love the depth that test IO goes into with website testing. They really help save our reputation by ensuring that any mistakes are found before we go live!

Author: Jason H, Lead Web Developer

3 users found this review helpful

October 16, 2020

Our engineering teams are more effective — they are less stressed about QA and can focus on creating new things and building the best product possible rather than on testing.

Author: Gareth, Engineering Manager, Codeacademy

2 users found this review helpful

More Reviews

Questions & Answers

Why test IO?

Posted on March 9, 2021 by Enrique B.

Who can use test IO?

Posted on June 5, 2020 by Marlene Rogers

Any mobile app, website or web portal used by consumers is a good fit for test IO. Crowd testing platform Test IO works with more than 300 global enterprises - ranging from retail to media to automotive and even insurance - if you have a consumer facing product and care deeply about revenue, ratings, user growth etc...test IO is for you. We find the bugs that make their way through automation so your consumers never have to.

Posted on June 6, 2020 by SolutionsHub Support

Why crowdtesting?

Posted on January 30, 2020 by John D.

Reduced test prep time — This testing methodology requires less documentation, so testing can start sooner.

Simultaneous learning — Skilled testers can utilize their personal skills, experience, and knowledge to the testing process and learn about system behavior while testing. This means they can design, execute, and even improve testing scenarios in real-time with an agility that can’t be replicated by automated testing.

Dynamic feedback — With testers freed from the traditional test-case based approach, they can focus their efforts on key areas or problem areas as needed. This can give developers much needed input on product quality or possible issues on an ongoing and more immediate basis.

Finds critical bugs — Scripted tests are limited to some degree by confirmation bias. The developers will design cases based on what they think might go wrong. On the other hand, exploratory testers think differently and explore more freely to discover difficult-to-detect defects.

Posted on February 1, 2020 by SolutionsHub Support

Who are the testers?

Posted on January 23, 2020 by Jo

Testers who work with us come from all walks of life. Some are software developers or testers, looking to hone their skills or test on new platforms. Others are tech enthusiasts who turn their passion into extra cash. And some are transitioning into a new career, earning while learning. With test IO, they work when, where, and how they want. We monitor all testers’ performance, regardless of their background, to ensure they meet/exceed client expectations.

Posted on January 25, 2020 by SolutionsHub Support

Integrates with

JIRA

GitHub

Asana

GitLab

Azure

Tech Requirements

Publicly Available Platform, accessible via any current browser
Testers must be able to reach site under test, so may require firewall adjustments or VPN handshake depending upon requirements

license type