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iSwarm Social media sentiment analysis software

4.4

(29 ratings)
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Overview
Benefits
Features
Reviews
Overview
Benefits
Features
Reviews

Solution Overview

Powered by InfoNgen®, iSwarm is an online consumer & patient engagement and activation social media sentiment analysis software. It’s designed for enterprises seeking to increase the effectiveness of their marketing campaigns. iSwarm uses natural language processing and sentiment analysis technology to assess social media conversations, identify and qualify audiences across key adoption stages, and enable hyper-targeted consumer engagement. The solution performs sentiment analysis for social media and captures relevant conversations matching criteria to create candidate personas. Social media conversations are continually captured over time to identify further candidates who can benefit from an offering, whether it’s a clinical trial or a consumer product. Typically, by employing iSwarm with social listening sentiment analysis campaigns get a 15-20% conversion rate, and measurable ROI is met within 90 days.

Benefits

Consumer Engagement

Accelerate customer acquisition through social media and online communities

Clinical Trial Recruitment

Accelerate patient recruitment and pre-screening with targeted campaigns

Awareness & Education

Create awareness with FAQs, links to support groups and informational content

Online & Social Media Mining

Normalize unstructured content to make it suitable for data lake integration

Adverse Events Monitoring

Automated discovery, notification and escalation of adverse or harmful events

Features

  • Millions of consumer and health-related online and social media conversations analyzed daily
  • Pre-qualified consumer and patient personas enhanced by natural language processing
  • Compliant access to thousands of new patients and customers by applying social listening sentiment analysis
  • Create hyper-targeted consumer and clinical candidate personas for engagement across publicly accessible online communities and social media channels
  • Hyper-target influencers, consumer advocates, HCPs, physicians and patients
  • Promote specific products, services, clinical recruitment and treatment options through prequalified, hyper-targeted online and social media campaigns
  • Create compliant web content, HIPPA-compliant webforms, pre-enrollment forms and other web assets
  • Geospatial analysis, including the ability to identify consumer demand to support supply chain product distribution priorities

Customer Ratings & Reviews

4.4

Based on 29 votes

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Most recent reviews

October 3, 2022

iSwarm is a social media sentiment analysis software that has helped our company understand and target potential customers more effectively. The software uses natural language processing and sentiment analysis technology to assess social media conversations. We've seen considerable improvements since we implemented iSwarm and its social listening sentiment analysis.

Author: Adriel Stephenson

March 6, 2022

We used iSwarm as a consumer & patient engagement and activation solution. It performs sentiment analysis for social media to identify further candidates who can benefit from our product.

Author: Khloe Brooks

April 5, 2022

EPAM is a trusted partner who helped us to innovate in the digital world by engaging customers applying social listening sentiment analysis at social media platforms.

Author: Nicolas Renard Executive Director, Global Marketing Director, MSD

2 users found this review helpful

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Questions & Answers

How long does iSwarm take to set up?

Posted on May 5, 2021 by Bruce

Free trial and new opportunity assessment typically takes about 2 weeks. Go-live campaign set-up typically takes about 2-4 weeks, but timing can vary, dependent on new source requests, content creation and approvals.

Posted on May 6, 2021 by SolutionsHub Support

What sources does iSwarm ingest data from?

Posted on April 7, 2021 by Jo

iSwarm will integrate with any accessible social media channel or publicly accessible online content. New sources may require additional time at set-up, and additional costs may apply.

Posted on April 7, 2021 by SolutionsHub Support

How much does iSwarm cost?

Posted on December 20, 2020 by Tom Soto

Pricing is variable depending on how you wish to use the product. Possible fees include:

  • One-time setup fee per each product promotion, service promotion, educational campaign, awareness campaign or clinical trial indication campaign.
  • One-time market set-up fee with no additional cost for up to 5 markets.
  • Monthly campaign service fee for updates, optimization, support and reporting. No additional cost for up to 5 markets.
  • Ad budget: Carry-through ad cost to operate engagement campaigns across selected channels.

Posted on December 21, 2020 by SolutionsHub Support

Have a question? We are ready to help you.

license type

categories

Integrates with

Twitter

Reddit

YouTube

Azure - Cognitive Services

Azure – Blob/Table/Queue

Tech Requirements

  • NB provided as a service
  • Azure Subscription
  • Various customer API access depending on required sources, i.e.
  • Twitter / Reddit / Facebook / Google
  • Tested under Linux (Ubuntu)

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