SolutionsHub has been integrated with EPAM Service Desk (ESP) and starting from now all solution requests will be processed using the Service Desk requests flow. As soon as solution request is submitted, the new request is automatically created in Service Desk, where it is later managed by SolutionsHub Sales Support and Product Management teams.
Benefits of Integration with ServiceNow
This will allow SolutionsHub and Solution Owners to receive the next benefits:
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All solution requests will pass through the unified processing pipeline, using existing internal EPAM infrastructure
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Received customer data will be stored according to GDPR standards
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ESP ensures reliable secured channel for storing, updating information related to the solution requests, using “ticket” and “task” forms
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ESP provides own tools/dashboard for monitoring solution requests: its statuses, assigned persons, SLA breaches etc.
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ESP makes easier maintenance of Solution Owners information and other interested persons on the solution level
