SolutionsHub has been integrated with EPAM Service Desk (ESP) and starting from now all solution requests will be processed using the Service Desk requests flow. As soon as solution request is submitted, the new request is automatically created in Service Desk, where it is later managed by SolutionsHub Sales Support and Product Management teams.
Benefits of Integration with ServiceNow
This will allow SolutionsHub and Solution Owners to receive the next benefits:
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All solution requests will pass through the unified processing pipeline, using existing internal EPAM infrastructure.
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Customer data received will be stored according to GDPR standards.
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ESP ensures a reliable, secure channel for storing and updating information related to the solution requests, using "ticket" and "task" forms.
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ESP provides its own tools/dashboard for monitoring solution requests: their statuses, assigned persons, SLA breaches, etc.
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ESP makes it easier to maintain Solution Owners' information and the information of other interested parties at the solution level.
